Refund & Cancellation Policy

Last updated: September 20, 2026

1. Free plan

Every account starts with 5 free reels at no cost. No payment is taken, so nothing is refundable, at this stage.

2. VibeCut Pro subscription

VibeCut Pro is a recurring subscription billed at ₹399 per month through Razorpay. By subscribing, you authorise us to charge this amount automatically every billing cycle until you cancel.

3. Cancelling your subscription

You can cancel VibeCut Pro at any time from the Pricing page in your account. Cancellation stops future renewals but takes effect at the end of your current paid billing period — you keep unlimited access until that period ends, and you will not be charged again afterwards.

4. Refunds

Because VibeCut Pro grants immediate, unlimited access to the Service for the full billing period, payments already made are generally non-refundable, including for partially used billing periods.

Exceptions are made where required by law, or in cases of a duplicate charge or a proven billing error on our part — in these cases we will refund the affected amount to your original payment method within 7–10 business days of confirming the issue.

5. Failed or disputed payments

If a renewal payment fails, Razorpay may retry the charge; if it continues to fail your subscription may be marked past due or halted, pausing access to Pro features until payment succeeds or you resubscribe.

6. How to request a refund or raise a billing issue

Email tushar@twigsoftwares.com with your account email and the payment/subscription reference from your Razorpay receipt. We aim to respond within 2 business days.